Prepare for an Appointment


Booking an Appointment

Taking the time to arrange your visit is essential for an optimal treatment. You can your help health care providers serve you better by the following these guidelines:



Give Us a Call

  • We recommend you book your appointment at least one week in advance to secure your preferred time. However, please feel free to call at the last minute, as there may be a slot available due to appointment changes.
  • If you are not following up with a specific doctor, give as much information as possible about your condition when making a booking, as this allows us to book you with the most appropriate clinician.
  • Please ask our call agent to go over the details of your appointment to avoid any misunderstanding.
  • Do give us a call if you need to cancel or reschedule your appointment to enable us to see other patients.



Arrive Early

  • Try to arrive 10 to 15 minutes before your appointment to allow time for registration and initial check-up.
  • We have a waiting list if you choose to come as a walk-in patient.
  • If you are more than 15 minutes late, we will move to the next patient. In that case, you may choose to wait to be seen when the doctor is next free or see another doctor or to book a new appointment.



What To Bring

  • Basic Identification: All patients are required to present their ID and valid insurance card.



Your Insurance

  • It is the patients’ responsibility to understand the policies and provisions of their health insurance so please double-check if your insurance covers the required medical treatment and bring a certified copy of the insurance company’s approval at every visit.
  • If the insurance does not cover the procedure, the patient will have to pay out-of-pocket.



At the Clinic

  • Please respect the orderly queues in the reception area as this allows us to serve you more efficiently.
  • Please respect the personal space and privacy of others, as you would wish the same treatment for yourself.



During Waiting Time

  • You can spend your waiting time reading the educational material in the waiting area or know more about the medical team by reading the “Know Your Doctor” leaflets.
  • If there are few patients ahead of you, make use of that time by visiting our Family and Patient Education Center, at the ground floor near the entrance, where you’ll receive useful health information and tips.
  • If you do not wish to stay in the waiting area, please ask the nurse for a pager to let you know when it is your turn to be seen.



Tell us what you think?

If you have any suggestions or concerns by filling in our satisfaction surveys that can be found in all waiting areas. This will help us to better address your needs in the future.